Question 1

What is ThreatOrigin?

Accepted Answer

ThreatOrigin is a DNS-based threat hunting and protection platform. We use the DNS layer—the starting point of nearly every connection—to give you full visibility into your network traffic, detecting threats that other tools often miss.

Question 2

Why should we focus on DNS security?

Accepted Answer

DNS is your network's first line of defense and its richest source of signal. By securing the DNS layer, you can block malicious activity before it executes, spot hidden threats like tunneling, and get clear visibility into every device on your network.

Question 3

Is this just a DNS filter, or something more?

Accepted Answer

It is much more than a filter. While we provide robust blocking, ThreatOrigin is built as a threat hunting suite. We actively analyze your traffic to surface anomalies, shorten investigation times, and help you close security gaps that simple filtering tools can't see.

Question 4

How fast can we get started?

Accepted Answer

You can go from zero to full protection in minutes. We designed the platform for zero-configuration deployment, so you start seeing actionable insights and blocking threats almost immediately, without a long, complex setup.

Question 5

What is Sensei?

Accepted Answer

Sensei is your intelligent security assistant built into the platform. Instead of just dumping logs on you, Sensei monitors your traffic 24/7, alerts you to anomalies in real-time (via Slack or Teams), and lets you ask questions about your data in plain English.

Question 6

How does Sensei help us manage alerts?

Accepted Answer

Sensei cuts through the noise. For MSSPs and busy SOC teams, it summarizes critical alerts across your environment and tells you exactly which users or domains need attention, so you can act instantly without sifting through thousands of log lines.

Question 7

Do you see or store our private data?

Accepted Answer

We process DNS metadata to protect you, but your privacy is paramount. We do not sell, share, or monetize your traffic data. Your data stays in your hands, and we strictly adhere to enterprise-grade privacy standards.

Question 8

We already have a firewall and EDR. Do we still need this?

Accepted Answer

Yes. Firewalls and EDRs are essential, but they often lack visibility into the DNS layer where many attacks start. ThreatOrigin complements your existing stack by catching threats that bypass other controls, giving you a complete "defense in depth" strategy.

Question 9

Does this work for employees who are off-network or working from home?

Accepted Answer

Yes. Our roaming client extends protection to every laptop and device, no matter where they connect—coffee shops, airports, or home Wi-Fi. You get the same visibility and policy enforcement as you would inside the office, without needing a VPN.

Question 10

Can we feed this data into our SIEM or SOAR?

Accepted Answer

Absolutely. We integrate bi-directionally with major SIEM, SOAR, and EDR platforms. You can send enriched logs to your SIEM to improve correlation, or trigger automated response actions in your SOAR when we detect a threat.

Question 11

How do you handle false positives?

Accepted Answer

We know that blocking legitimate work is a nightmare, so we focused heavily on accuracy. Our AI engines classify domains in real-time with extreme precision to minimize false alarms. If you do find an issue, you can whitelist a domain instantly through the dashboard or by asking Sensei.

Question 12

What does support look like if we have an issue?

Accepted Answer

You get direct access to technical experts, not just a call center. Our support team is available 24/7 to help with configuration, troubleshooting, or understanding a complex threat. We treat support as a security partnership, not a ticket queue.

Question 13

How is ThreatOrigin licensed?

Accepted Answer

Our licensing is simple and predictable, typically based on the number of users or devices you need to protect. We don't believe in hidden fees or penalizing you for traffic spikes. You can scale up as you grow without renegotiating your entire contract.

ThreatOrigin, In Plain English

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